Frequently Asked Questions
Everything you need to know about shopping with Hit.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $75 qualify for free shipping, while a flat rate of $6.95 applies to all other orders.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags still attached. Return shipping is free for all domestic exchanges.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
Hit accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
Are your clothing materials sustainably sourced?
At Hit, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.